Privacy policy

Privacy Policy & Personal Data Collection

This policy is intended to inform you, in accordance with the General Data Protection Regulation (GDPR) and, where applicable, the UK GDPR and UK cookie regulations (PECR):

(i) of the purposes for which your personal data collected by us will be used when you use this website (“Website”) or when you purchase products sold through this Website (“Products”);
(ii) of the recipients to whom your personal data may be transferred; and
(iii) of how you may exercise your rights (access, rectification, etc.).

We may revise this privacy policy by updating this notice. Please check this page from time to time to stay informed of any changes.

1. Data Controller

1.1 (“we”, “us”, “our”) is the data controller of the personal data collected through the Website.

1.2 For any data protection questions, you may contact us at: support@aurelles.com.

2. Data Subjects

This policy applies to the personal data of (“you”, “your”):

(a) Visitors: individuals who visit our Website;

(b) Users: individuals who purchase, request, or receive Products;

(c) Contacts: individuals who contact us through the Website, by email, or by other means.

3. Data Collected

3.1 We may collect, store, process, transfer, and use the following types of personal data:

(a) Visitors: IP address, technical device identifiers, and browsing information (including via cookies/trackers, depending on your choices);*

(b) Users:

• username (if account);
• account password (if account);
• full name;*
• email address;*
• billing address;*
• shipping address;*
• payment details (primarily processed by payment providers);*
• phone number (if provided).

(c) Contacts:

first and last name;*
email address;*
any other personal data you provide.

* indicates personal data that may be required to process your request/order (as applicable).

3.2 If you do not provide certain data necessary for the service (e.g., delivery/billing), we may be unable to provide our Products or respond to your communication.

4. Purposes, Legal Bases & Use

4.1 We may collect, store, process, transfer, and use your personal data for the following purposes:

(a) Contract performance (order/delivery/service):

i. manage and fulfil your orders;
ii. if you choose to create an account, create and update your account;
iii. process and facilitate billing and payment for your orders;
iv. provide customer service, manage returns, exchanges, and claims.

(b) Legitimate interest (improvement and security):

i. monitor and analyse Website usage and compile aggregated statistics;
ii. improve the Website and our Products;
iii. help maintain information security and integrity;
iv. prevent fraud and abuse.

(c) Legal obligations:

i. comply with legal, accounting, and tax obligations;
ii. cooperate with competent authorities where legally required.

(d) Consent (marketing and certain cookies/trackers):

i. direct marketing (email/SMS) when required by law;
ii. placement/use of non-essential cookies (see section 6) according to your choices.

4.2 Personal data will not be used for other purposes unless:

(a) you have expressly consented;

(b) the purpose is compatible with the original purpose; or

(c) applicable law permits it.

5. Recipients (Transfers)

5.1 We may transfer your personal data to the following parties (only when necessary):

(a) our employees and management;

(b) our technical providers (hosting, maintenance, security, support);

(c) Shopify Inc. and affiliates, as the e-commerce platform provider used to operate the Website and process orders;

(d) PayPal Holdings Inc. and/or other payment processors (“Payment Processors”) to process payments;

(e) our suppliers/logistics partners (“Suppliers”) to prepare and ship Products;

(f) our advisors (legal, financial, accounting), insurers, and banking partners;

(g) competent authorities when required by law or for fraud prevention and security.

5.2 When you pay through a Payment Processor, you are also subject to their own terms and privacy policy.

5.3 When we share data with providers, we implement appropriate contractual safeguards.

6. Cookies & Similar Technologies

6.1 Cookies are small files placed/accessed on your device when browsing a website.

6.2 We use:

(a) strictly necessary (essential) cookies (e.g., cart, payment, security);
(b) functionality cookies (e.g., preferences);
(c) analytics/measurement cookies;
(d) advertising/targeting cookies (where applicable).

6.3 Essential cookies may be used without consent when strictly necessary.

6.4 Non-essential cookies (analytics, advertising, certain functionality) are used only after your consent where required by law.

6.5 You may manage your cookie choices during your first visit and later via “Cookie Settings”. Consent can be withdrawn at any time.

6.6 You may also configure your browser to refuse or delete cookies. Refusing cookies may affect certain Website functions.

6.7 We do not retain cookies longer than necessary for their purpose.

7. Data Retention

7.1 We retain your personal data for as long as reasonably necessary to achieve the purposes for which it was collected and/or to comply with legal obligations.

7.2 After the applicable period ends, data is deleted, anonymised, or archived in accordance with legal requirements.

8. International Transfers

8.1 Some of our providers (e-commerce platform, hosting, analytics, payment tools) may be located outside the UK or EEA. In such cases, we implement appropriate safeguards (e.g., standard contractual clauses).

9. Your Rights (Access, Rectification, etc.)

9.1 Depending on applicable law, you may have the following rights:

(a) right of access;
(b) right to rectification;
(c) right to erasure (within legal limits);
(d) right to restrict processing;
(e) right to object (especially to marketing);
(f) right to data portability (in some cases);
(g) right to withdraw consent at any time (without affecting prior lawful processing).

9.2 To exercise your rights, contact us at: support@aurelles.com.

9.3 We may request reasonable information to verify your identity.

9.4 We may refuse a manifestly unfounded or excessive request where permitted by law.

10. Direct Marketing

10.1 We may send you marketing communications (email/SMS) when permitted by law and, when required, only with your consent.

10.2 You may opt out at any time using the unsubscribe link in our emails or by contacting us at: support@aurelles.com.

11. Complaints

11.1 If you believe your rights have not been respected, you may contact us so we can attempt to resolve the situation.

11.2 You may also lodge a complaint with the relevant data protection authority, such as the CNIL (France) or the ICO (United Kingdom).

 

Company name:
Aurelles - MENOVELLA LLC
Address: 8301 State Line Rd Ste 220 Num 2087,
Kansas City, Missouri 64114, United States

Email: support@aurelles.com

Phone: +33 7 56 75 76 89

Opening hours:
Monday to Friday: 8:00 AM – 8:30 PM.