Terms of service

1. Introduction

1.1 These terms and conditions apply to the use of our website and to the purchase of products offered through our website.

1.2 Defined terms and interpretations used in these Terms are set out in section 26.

2. Acceptance

2.1 You represent and warrant that:

(b) you have the power to enter into a legally binding contract with us; and

(c) you are not prohibited by any applicable law or treaty from entering into a legally binding contract with us.

2.2 We reserve the right to request written confirmation of your authority to accept these Terms.

2.3 You represent and warrant that you have not:

(a) been convicted of any computer- or internet-related offence; and

(b) been refused any products or any access to the Website in the past.

2.4 We reserve the right to refuse you access to our Website where we consider such refusal necessary or appropriate.

2.5 Placing an order means:

(a) your confirmation and warranty that you have read these Terms and Conditions carefully and in full;

(b) your offer to purchase the order solely in accordance with these Terms and Conditions;

(c) you agree that any order confirmation is based solely on these Terms and Conditions; and

(d) your promise to comply with these Terms.

2.6 If you do not accept these Terms and Conditions, you may not use the Website or purchase Products.

2.7 You must expressly accept these Terms and Conditions in order to:

(a) submit information to or through our website; or

(b) purchase a Product.

2.8 By visiting our website, purchasing Products, or accepting these Terms and Conditions:

(a) you also accept our Privacy Policy; and

(b) you agree to accept and comply with our Acceptable Use Policy (see section 12 below for more information).

2.9 We recommend printing a copy of these terms and conditions for future reference.

2.10 If you do not accept these terms and conditions, you may not place an order or communicate with us.

3. Personal Use

You confirm that you will use the website only to purchase products for your personal, non-commercial use, acting as principal and not as an agent or on behalf of any other person.

4. Prices

4.3 We will use our best efforts to ensure that all details, descriptions, and prices of products shown on our website are accurate. However, errors may occasionally occur. If we discover a pricing error, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or to cancel it. If we are unable to contact you, or if we do not receive a response from you, the order will be treated as cancelled and you will receive a full refund. If you choose to reconfirm your order, we will arrange delivery of your order and charge or refund the amounts stated in the notice we send you shortly after receiving your reconfirmation, via the same payment method you used to place your order.

4.4 We are not obliged to fulfil an order if the price on the website is incorrect (even after an order confirmation has been sent).

4.5 Prices may change from time to time. However, such changes will not affect orders for which an order confirmation has been sent.

5. Placing an Order

5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an order confirmation, which serves as acknowledgement that we have received your order. If there are delivery difficulties or insufficient stock to fulfil your order, we will notify you by email and refund any payments made for the order.

5.2 A contract is formed only when we have sent you an order confirmation, and only in respect of the product(s) mentioned in the order confirmation. These Terms and Conditions form an integral part of the contract and apply to the exclusion of any other terms and conditions.

5.3 If your order consists of multiple Products, the Products may be delivered to you in separate deliveries at different times.

5.4 We reserve the right to remove any Product from the website at any time. We also reserve the right to amend or remove any material or content from the website. We will not be liable to you or any third party for the removal of any Product from our Website, or for amending or removing any material or content from our Website.

5.5 We reserve the right to refuse or reject any order placed by you at any time (including after an order confirmation has been sent). We will not be liable to you or any third party for cancelling or rejecting an order.

5.6 If we cancel your order after receiving payment (including after an order confirmation has been sent), the payment for the order will be refunded in full.

6. Payment

6.1 You may pay for Products through one of the payment intermediaries listed on our website.

6.2 You may also pay for your order in full or in part using a voucher we provide. Vouchers can be used only online during checkout.

6.3 We may use payment intermediaries to process payments between you and us. You agree that we may provide documents and information about you to such payment intermediaries, including documents and information containing your personal data.

6.4 We are not a regulated payment processor or money services provider and we are not responsible for payment failures or issues caused by payment intermediaries.

6.5 It is your responsibility to provide complete and accurate information during checkout, and all payments must be made using your own funds. By placing an order, you confirm that:

(a) the payment method used is yours;

(b) where applicable, you are the lawful holder of the voucher/discount code; and

(c) you have sufficient funds or credit capacity to pay for the relevant order.

6.6 In the event of suspected unauthorised use of a payment method, please contact your bank/payment provider and contact us immediately so that we can investigate and assist where possible.

6.7 In the event of a payment dispute, please contact us first so that we can attempt to resolve the issue quickly. This does not affect your statutory rights or your rights under your bank’s or payment provider’s applicable rules.

6.8 We reserve the right to inform the relevant authorities of fraudulent payments or any other illegal activity where required by applicable law.

7. Delivery

7.1 We aim to deliver your order to the delivery address you provided with your order.

7.2 When you place your order, we will provide an estimated delivery date.

7.3 We may notify you if we are unable to meet the estimated delivery date, but we will not be liable for any loss, liability, costs, damages, charges, or expenses arising from any delivery delay, to the fullest extent permitted by law.

7.4 We may not be able to deliver Products to certain locations. If so, we will notify you and arrange for the order to be cancelled and refunded, or delivered to an alternative delivery address confirmed by you.

7.5 Risk in the Product passes to you upon delivery to the delivery address, unless delivery is delayed due to your breach of these Terms, in which case risk passes at the time delivery would have occurred but for your breach.

7.6 If you are unable to accept delivery or collection of your order, we may leave a card with instructions for re-delivery or collection from the carrier.

7.7 If delivery or collection is delayed due to your unreasonable refusal to accept delivery, or if you fail to accept delivery or collect the order from the carrier, we may charge you for any costs and other expenses we reasonably incur in returning the order to the sender, without prejudice to any other rights or remedies available to us.

8. Cancelling or Amending Orders

8.1 Once an order has been placed on our website, you may cancel or amend it by emailing us.

8.2 As we operate a fully automated system, orders may be processed quickly after being placed. Therefore, unfortunately, we cannot always stop the shipping process before delivery. As a result, cancellation before shipment is generally only possible up to 24 hours after placing the order. This does not affect your return and withdrawal rights described in section 10.

9. Defective Products

9.1 You acknowledge that the Products are standard products and are not tailored to meet your specific requirements.

9.2 All product descriptions, information, and materials displayed on the website are provided “as is” without any express or implied warranty or other representation.

9.3 Product images may differ slightly from the actual product you receive.

9.4 If the Product you receive is defective, you may email us stating the Product you wish to return and providing a photo of the defect.

9.5 You may return the Product in accordance with section 10.

9.6 We will examine the Product upon receipt. Our processing time depends on your order.

9.7 We will notify you by email if we are satisfied that the Product is defective.

9.8 Our only obligation to you in respect of defective Products is (at our sole discretion):

(a) to replace the Product and pay for delivery of the replacement to the delivery address, in which case you must return the defective Product to us and we will deliver a replacement to the delivery address; or

(b) to pay you an amount equal to the price of the Product and the return shipping costs for the defective Product. We will pay this amount by crediting the account from which we received payment, using the same payment method.

9.9 If we determine that the Product is not defective, we may, at our sole discretion, refuse to refund the purchase price and may require you to pay a reasonable service fee and deduct it from the payment method used to place the order. We will not be liable for any loss, liability, costs, damages, charges, or expenses arising from this paragraph to the fullest extent permitted by law.

10. Returns and Refunds

10.1 Our return policy forms an integral part of these Terms and Conditions under which you may access and use our website.

10.2 If you are not completely satisfied with your order, you may email us stating the Product you wish to return and send it back to us. The withdrawal period is 30 days from the date on which you, or a third party nominated by you (other than the carrier), takes possession of the last Product.

10.3 Return shipping costs are the responsibility of the customer.

10.4 We must have received the Product before the customer can request a refund. We will inspect the returned Product upon arrival.

10.5 You must ensure that the Product is sent back to us in the same condition as you received it and is properly packaged. The Product must be unused, product tags must not be altered, and the Product must be in its original packaging. If a Product is returned to us in an unsuitable condition, we reserve the right to refuse the return.

10.6 Our return processing time depends on your order.

10.7 If we are satisfied with the condition of the Product you return, we will email you approving your return. A refund will be made immediately to the payment method used for the order after we have notified you of the approval of your return.

10.8 Withdrawal becomes effective once we have received the goods.

11. Vouchers

11.1 You may use our promotional vouchers or discounts at checkout for Products on the Website.

11.2 To use a voucher or apply a discount, the voucher or discount code must be entered on the checkout page.

11.3 Once entered and applied, the voucher or discount will be included in the total amount of your order at checkout.

11.4 You may redeem or use only one voucher or discount per order.

11.5 Voucher credit does not bear interest and has no monetary value.

11.6 If the voucher credit is not sufficient for your order, you may pay the difference using a separate payment method available on the Website.

11.7 If you use a voucher for an order that is returned, the voucher value will not be refunded. However, if you paid part of the order using a separate payment method, that portion may be refunded.

12 Acceptable Use

12.1 You must not (“Prohibited Acts”):

(a) use our website in any way, or take any action, that causes or may cause damage to the website or impairment of its performance, availability, or accessibility;

(b) use our website in any unlawful, illegal, fraudulent, or harmful way, or in connection with any unlawful, illegal, fraudulent, or harmful activity or purpose;

(c) use our website to copy, store, host, transmit, send, use, publish, or distribute any material consisting of (or linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including scraping, data mining, data extraction, or data harvesting) on or in relation to our website without our express written consent;

(e) access or otherwise interact with our website using any robot, spider, or other automated means;

(f) breach the directives set out in the robots.txt file on our website;

(g) use data collected from our website for any direct marketing activities (including email marketing, SMS marketing, telemarketing, or direct mail);

(h) use information collected from our website to contact individuals, companies, or other persons or entities;

(i) use or direct the website to interact with any device unless you are expressly authorised to do so;

(j) use, directly or indirectly, the Website infrastructure to launch, distribute, participate in, direct, or attempt to divert attacks, or to transmit intrusive, harmful, or potentially harmful network messages to any device, whether owned by us or not;

(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer, or otherwise attempt to derive or access the structure or source code of the Website (whether to create derivative works or otherwise), directly or indirectly;

(l) use or access the Website to create a similar or competing product or service, or to communicate to any third party any product benchmarking or comparison study;

(m) sell, assign, sublicense, transfer, distribute, or rent your access to the website;

(o) make the website available to any third party via a private computer network;

(p) edit or otherwise modify any content, or any paper or digital copies of any materials printed from or copied from our website;

(q) use the website in any way prohibited by any applicable law or regulation relating to use of the website;

(r) make unauthorised requests or place unauthorised orders; or

(s) place speculative, false, or fraudulent orders.

12.2 You agree to be liable to us for any damage, loss, liability, cost, or expense we may suffer or incur as a result of, or in connection with, any Prohibited Act carried out or authorised by you.

12.3 You agree to inform us as soon as possible if you become aware of any person engaging in any Prohibited Act. You will provide reasonable assistance in any investigation we may conduct based on the information you provide.

12.4 You must ensure that all information you provide to us via our Website or in connection with our Website or the Products:

(a) is true, accurate, up to date, complete, and not misleading;

(b) complies with all applicable laws and regulations;

(c) does not infringe any person’s privacy, data protection, confidentiality, intellectual property, or other rights; and

(d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal, or otherwise objectionable.

12.5 You will promptly provide any documents or other information we request to verify your identity. You will promptly update any information you provide so that it remains complete and accurate at all times.

12.6 You must comply with all applicable laws relating to your use of the Website, and it is your sole responsibility to ensure compliance, whether based on the country in which you reside, the place from which you access the Website, or otherwise.

12.7 Please email us if you notice any material or activity on our website that does not comply with these Terms.